Single items are typically produced within the week.

For team, group, or larger orders, additional time may be required depending on quantity and complexity. We’re happy to work with your timeline and welcome rush orders whenever possible — just let us know what you need.

Yes. All new designs are sent for client approval prior to manufacturing.

We believe in getting it right before production begins.

Yes. Teams, businesses, schools, and groups can benefit from bulk pricing.

Simply reach out with your quantities and timeline, and we’ll gladly provide a customized quote.

Absolutely — that’s our specialty.

Whether you have a fully formed idea or just a starting point, we love bringing custom concepts to life.

We proudly serve our local community with convenient pick-up options.

Pre-arranged meet-ups are available in Truro, NS (Mon–Fri, next business day after ordering at 7:30am, noon, or 4:30pm). We also offer a secure pick-up box just outside Elmsdale/Lantz.

Contact us to arrange a time and save on shipping costs.

We offer several shipping methods so you can choose what works best for you:

• Canada Post (Expedited & Express)

• Courier (Standard & Express)

• Lettermail (where eligible)

• Local Pick-Up

• Use your own shipping label

Tracking information is provided on all tracked shipments so you can follow your parcel’s journey.

All insured parcels are protected, and in the rare event of loss or damage, we personally handle the claim process with the carrier.

Please note that no signature is required upon delivery, so clients should ensure a safe location for parcel drop-off.

Lettermail is available for eligible small items at a flat $6 rate.

• No tracking

• No insurance

• Best suited for lightweight items (for example, T-shirts)

While we have not encountered issues with this method, lettermail does not include coverage. Clients selecting this option accept the associated risk.

Because each item is custom made and approved prior to production, returns are not available.

If your item arrives damaged, please contact us within 3 days of delivery. We review each situation personally and are committed to fair and reasonable solutions.

Orders may be cancelled prior to production. Once manufacturing has begun, cancellations are no longer possible.

We accept:

• E-Transfer

• PayPal

• Credit Cards

• Sezzle (Buy Now, Pay Later)

We respect your privacy and never sell, rent, or share your information unless required by law.

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